| TERMS OF PURCHASE 1. GENERAL The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with ALEXANDRA FRIDA, hereinafter referred to as “ALEXANDRA FRIDA”, "us" or ”we”, at the ALEXANDRA FRIDA website, mobile website, or mobile application, via telephone or order form in catalogue (jointly referred to as “alexandrafrida.com”). By using alexandrafrida.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order. Only persons 18 years or older, who are not under guardianship, with a residential address can place an order. The inclusion of any products or services on alexandrafrida.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on alexandrafrida.com at the time you place your order. 2. PRICES AND DELIVERY The prices displayed at alexandrafrida.com include the statutory Value Added Tax but do not include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified. The delivery charge for each order will depend on the type of shipment, which is selected at check out. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. 3. ORDERING / CONCLUSION OF CONTRACT The ordering options available to you are via alexandra.co or email. Please visit our contact page for further information. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, an ALEXANDRA FRIDA representative will contact you to settle the refund. Any order must total at least 25,00 EURO (after deduction of discounts) in order to be processed. 4. DELIVERY ALEXANDRA FRIDA exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order to a residential address, in accordance with your selected delivery option. ALEXANDRA FRIDA endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 30 working days following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. We are not responsible when these unexpected events occur, which are out of our reach. In the unlikely event the delivery time exceeds 60 days, you may cancel your order. Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details. You will find the full Shipping and Delivery Policy at alexandrafrida.com. If your order does not arrive by the scheduled date, please contact ALEXANDRA FRIDA Customer Service via email at customerservice@alexandrafrida.com 5. WITHDRAWAL OF ORDER You may cancel or return your order from the date you place the order until 14 days after receipts of goods of the ordered items. If you have been charged for the items, you will receive a refund, which will exclude ALEXANDRA FRIDA’s shipping costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Returns and Exchanges Policy at alexandrafrida.com. If you wish to cancel or return your order, please provide us with notice in writing either by post, preferably by using the pre-printed return form in your parcel, by sending a letter to ALEXANDRA FRIDA Govert Flinckstraat 116 BG, 1072 EL Amsterdam The Netherlands or via email to customerservice@alexandrafrida.com; or by filling in and submitting the standard form issued by your local Consumer Rights Authority; and return the item(s) to us as set out in section 6 (Returns) below within the 14 day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges. If the item you have received is defective, please notify ALEXANDRA FRIDA promptly and return the item in accordance with section 6 (Returns) below. ALEXANDRA FRIDA will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights. 6. RETURNS You have the right to cancel your contract within 14 days of delivery of goods, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. You will receive a refund which will exclude ALEXANDRA FRIDA’s shipping costs. The only possibility to return the items it through shipping in which ALEXANDRA FRIDA is not responsible for any shipping costs. 7. PAYMENT METHODS You can pay for your goods in various ways as set out below. * Credit card * Debit card * PayPal * Ideal * Bank Transfer You can enter your payment details at the time you place your order using a valid credit or debit card (American Express, VISA or MasterCard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. ALEXANDRA FRIDA reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. Payment after delivery is not possible at alexandrafrida.com. 8. OUR LIABILITY Nothing in these Terms shall exclude or limit ALEXANDRA FRIDA's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. ALEXANDRA FRIDA accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. ALEXANDRA FRIDA is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity. Our maximum liability to you for any loss or damage arising in connection with your order on alexandrafrida.com shall be limited to the total price of your order. 9. COLOURS We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. 10. GUARANTEE If there are defects in the goods you have purchased, ALEXANDRA FRIDA abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form. 11. ASSIGNMENT ALEXANDRA FRIDA reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods. 12. SEVERANCE If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply. 13. OWNERSHIP OF RIGHTS All intellectual property rights, such as trademarks and copyrights at alexandrafrida.com remain with ALEXANDRA FRIDA and its subsidiaries or licensors. Any use of alexandrafrida.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ALEXANDRA FRIDA. 14. COMPANY INFORMATION ALEXANDRA FRIDA Registered office: Govert Flinckstraat 116 BG 1072 EL Amsterdam The Netherlands 
 Registered number: 55394507 VAT no: NL153585432B01 
 Registered in The Netherlands. If there are any questions regarding this terms of conditions you may contact us using the information below. alexandrafrida.com ALEXANDRA FRIDA 116 Govert Flinckstraat BG 1072 EL Amsterdam The Netherlands customerservices@alexandrafrida.com PRIVACY POLICY This privacy policy has been compiled to better serve those who are concerned with how their 'Personal Identifiable Information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. What personal information do we collect from the people that visit our blog, website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience. When do we collect information? We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site. How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey, surf the website, or use certain other site features in the following ways: * To personalise your experience and to allow us to deliver the type of content and product offerings in which you could be most interested. * To allow us to better service you in responding to your customer service requests. * To quickly process your transactions. * To send periodic emails regarding your order or about other products and services. How do we protect visitor information? We do not use vulnerability scanning and/or scanning to PCI standards. We do not use a SSL certificate. We do not need an SSL because the information are protected by a hosting server. Do we use 'cookies'? We do not use cookies for tracking purposes You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders. Third Party Disclosure We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. Third Party Links We do not include or offer third party products or services on our website. Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience or users. https://support.google.com/adwordspolicy/answer/6008942?rd=1 We have not enabled Google AdSense on our site but we may do so in the future. California Online Privacy Protection Act CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. For more information: http://consumercal.org/california-online-privacy-protection-act caloppa/#sthash.0FdRbT51.dpuf According to CalOPPA we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above. Users will be notified of any privacy policy changes: * On our Privacy Policy Page Users are able to change their personal information: * By calling us * By emailing us * By logging in to their account How does our site handle Do Not Track (DNT) signals? We honour Do Not Track (DNT) and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. Does our site allow third party behavioural tracking? Yes, it is important to note that we allow third party behavioural tracking. COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13 years old. Fair Information Practices The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email within 7 business days. We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors. CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: * Send information, respond to inquiries, and/or other requests or questions * Process orders and to send information and updates pertaining to orders * We may also send you additional information related to your product and/or service * Market to our mailing list or continue to send emails to our clients after the original transaction has occurred To be accordance with CANSPAM we agree to the following: * NOT use false, or misleading subjects or email addresses * Identify the message as an advertisement in some reasonable way * Include the physical address of our business or site headquarters * Monitor third party email marketing services for compliance, if one is used. * Honour opt-out/unsubscribe requests quickly * Allow users to unsubscribe by using the link at the bottom of each email If at any time you would like to unsubscribe from receiving future newsletters, you can: * Follow the instructions at the bottom of the newsletters/emails received Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. alexandrafrida.com 116 Govert Flinckstraat BG 1072 EL Amsterdam The Netherlands customerservices@alexandrafrida.com Last Edited 20/10/2014. |
